Frequently Asked Questions & Answers
Our language files can't keep up site enhacements. The ENGLISH language supersedes other translations Translator Tip Download Google Chrome and translate on the fly. |
1. Why join the Cellpex Wholesale Network ?
Benefit from our decade-long experience in the industry, gaining access to valuable insights and knowledge.
Since 2010, Cellpex is committed to establishing itself as the leading wholesale network of smartphones, wearables, accessories and gadgets with a B2B focus only.
Large and Growing Wholesale Network
Join over 45,000 registered accounts and connect with a vast community of buyers and sellers, expanding your business opportunities.
No Transaction Fees
Enjoy the freedom of conducting transactions on our platform without incurring any additional fees.
Join today the Cellpex Wholesale Network now and take your business to new heights, check out the features:
Buyer Features
+ Place Orders & Send Inquiries ;
+ Custom Filters ; ( Prefered Countries & Currencies )
+ Purchase Requests / WTB / RFQ ;
+ Acces the Blog - Industry News Comments ;
+ RSVP Trade Shows, Meetings & Partner Events ;
+ Access to our Blacklist Database ; ( Save $$$$$ ) ;
Seller Accounts Features
An affordable monthly seller subscription is required for sellers in order to keep us going.
Please note that there are no transaction fees, no other hidden fees.
+ Gadgets & novelties listing ;
+ Receive and reply inquiries ;
+ Blog, Trade Voice micro-blogging
+ Dealers Directory Priority Listing;
+ Social Business Networking ( Followers ) ;
+ Micro-Site, Service Center listing, XML Feeds export;
+ Weekly Inventory Notifications to over 70,000 email subscribers ;
+ Social Business Integration ( LinkedIN, eBay, Facebook, Twitter, Amazon );
+ More B2B Integration: listings appear on over 100 partner sites ;
We offer a 30-days money-back-guarantee. Cancel your subscription anytime, no hidden costs.
If you’re not happy with your subscription just write us, let us know and we’ll refund you within the 30 days period.
2. What FOB / CIF / EXW stand for?
These are a series of international sales terms called INCOTERMS. They are used to divide transaction costs and responsibilities between buyer and seller and reflect state-of-the-art transportation practices. They closely correspond to the U.N. Convention on Contracts for the International Sale of Goods. INCOTERMS Comparison Table
The safest way is to use a freight forwarder which offer international inspection services.
All major freight forwarders offer inspection services for goods. You should independently check and ensure
that the services are bonded and licensed. We always require your vigilance and if you are purchasing goods
it is your responsibility to verify the reputation and legitimacy of the seller.
We do provide some useful tools but for now we can't offer any insurance, safeguard or escrow service ourselves
but work is in progress.
Money transfers can be used for fraudulent purposes; it is therefore advisable to be informed before making a money transfer.
Make sure you know to whom you are sending money. Always consult first our Blacklist Search contains over 1,000 fraudster records, eventually they will give up. Consider to read the following articles:
How to successfully trade cell phones, tablets and accessories
How to trade on Cellpex Network
Fake electronics stores and how to detect them
Safety Tip
Always use Cellpex.com when messaging and ordering. It`s safer and there are no transaction fees.
4. Are all the Members Reliable?
New members join our network daily and is difficult to screen without being very restrictive. We always require your vigilance.
All posts are screened by a proprietary fraud prevention system. We get serious to prevent the fraudulent activity.
We detect, remove and blacklist any suspicious members and their posts.
We provide useful tools to create your own network within Cellpex.
The Feedback Profile and Score reflect the member's reputation on Cellpex .
The join date and the overall activity is shown on the profile page and some verified accounts are shown as Confirmed members.
Checking the followers or the number of times being flagged as time waster could be a useful inside.
Use the Blacklist Search before paying for goods.
Always do your own research, even try to Google it.
5. Any Trial Subscription Offered ?
We offer a 30-Day Money-Back Guarantee, you can request a full refund if not satisfied.
If you’re not happy with your subscription just write us, let us know and we’ll refund you within the 30 days period.
So why don't you upgrade today ! You can cancel your subscription any time without any hidden costs.
6. How to Cancel Subscription?
The subscription can be canceled anytime without additional cost or simply downgraded anytime from the Subscriptions .
When upgrading your account you will receive an invoice from Paypal. Please print it and use it for your reference.
8. No Activation Link Received ?
The purpose of this activation message is to verify that the email address you have submitted is valid and reachable.
This is necessary to complete the activation of your account. Activation Link Request
Make sure you have added *@cellpex.com to your Safe Senders List or White List and disable BOXBE filters if active.
If you forgot your password please click here and enter the email address currently associated with your account.
Make sure you have added *@cellpex.com to your Safe Senders List or White List and disable BOXBE filters if active.
A new password will be dispatched, later if you want you can change your password.
If you forgot your username please click here and enter the email address currently associated with your account.
Make sure you have added *@cellpex.com to your Safe Senders List or White List and disable BOXBE filters if active.
Changing your username on our network would mean to change your identity.
However, if you are determined to change it please contact us within your account and contact us with the new username.
12. Email Preferences and Notifications ?
Sign in and under the Account & Settings menu you will find Email Preferences.
Make sure you have added *@cellpex.com to your Safe Senders List or White List and disable BOXBE filters if active.
You have either violated our User Agreement, Product Listing Policy or Fair Policy Usage .
For support concerning your subscription by contact us .
14. What if my questions are not answered here ?
Please make sure it's not covered above before contact us .