Social-networking services to replace e-mail as primary vehicle for interpersonal communications for 20% of business users by 2014, says Gartner

Greater availability of social-networking services, coupled with changing demographics and work styles, will lead 20% of employees to use social networks as their business communications hub by 2014, according to research firm Gartner. Analysts said that this is one of a wide range of capabilities that have emerged in communications, social Web and mobile, enabling richer interactions among people and expanding collaboration to a broader level.



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