Support

Frequently Asked Questions & Answers Support by admin on Jan 1, 2011 (Updated Apr 3, 2014)    
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1. Why join the Cellpex Wholesale Network ?
2. What FOB / CIF / EXW  stand for ?
3. How to Trade Safely ?
4. Are all the Members Reliable ?
5. Any Trial Subscription offered ?
6. How to Cancel Subscription ?
7. Subscription Invoice ?
8. No Activation Link Received ?
9. Forgot Password ?
10. Forgot  Username ?
11. Change Username ?
12. Email Preferences & Notifications ?
13. Account Suspended ?
14. How to add us to your address book?
15. What if my questions are not answered here?
   

 

 

1. Why join the Cellpex Wholesale Network ?

Summary
         
Cellpex is the next generation wholesale network for smartphones, tablet PCs and accessories: WHOLESALE ONLY.
With over 8 years of industry expertise we aim to become the largest platform with over 35,000 business accounts.
Cellpex act as a service provider and our team is not involved buying or selling goods.
There are no transaction fees. A monthly subscription is required for sellers to keep us going.
   
Free Features
( short list )
 
            + Access Inventory Details ( Buyers don't need any subscription. )  ;
            +  Place Orders or Send Inquiries ;
            +  Social Business Networking ;
                 ( Follow Sellers, Flag TimeWasters )
            +  Use Custom Filters ; ( Prefered Countries & Currencies )
            +  Purchase Requests / WTB / RFQ ;
            +  Blog - Industry News Comments ;
            +  RSVP Trade Shows, Meetings & Partner Events ;
            +  Consult our Blacklist Database ; ( over 1,000 records, it can save  $$$$$ ) ;

Subscription is required for sellers
We offer a 30-days money-back-guarantee.

            +   Inventory Listing;  ( Post Selling Offers / WTS ) ; 
            +   Sell other Gadgets ;
            +   Receive Inquiries ;
            +   Business Networking ; ( Followers )
            +   Access the Forum ;
            +   Priority Listing in Dealers Directory;
            +   Micro-Site, Service Center listing, XML Feeds;
            +   Micro-Blogging ; ( Trade Voice )
            +   Weekly Inventory Notifications by email to all members and newsletter subscribers ( over 50,000 );
            +   Social Business Integration ( LinkedIN, eBay, Facebook, Twitter, Amazon );
            +   More B2B Integration: listed on over 200 sites ;       

Cancel your subscription anytime without hidden costs.
We offer a 30-days money-back-guarantee.
If you’re not happy with your subscription just write us, let us know and we’ll refund you within the 30 days period. 
 

2. What  FOB / CIF / EXW stand for?

These are a series of international sales terms called INCOTERMS. They are used to divide transaction costs and responsibilities between buyer and seller and reflect state-of-the-art transportation practices. They closely correspond to the U.N. Convention on Contracts for the International Sale of Goods. INCOTERMS Comparison Table

3. How can I Trade Safely?

The safest way is to use a freight forwarder which offer international inspection services.
All major freight forwarders offer inspection services for goods.  You should independently check and ensure
that the services are bonded and licensed. We always require your vigilance and if you are purchasing goods
it is your responsibility to verify the reputation and legitimacy of the seller.

We do provide some useful tools but for now we can't offer any insurance, safeguard or escrow service ourselves
but work is in progress.

Money transfers can be used for fraudulent purposes; it is therefore advisable to be informed before making a money transfer.
Make sure you know to whom you are sending money.  Always consult first our Blacklist Search contains over 1,000 fraudster records, eventually they will give up. Consider to read the following articles:

How to successfully trade cell phones, tablets and accessories

How to trade on Cellpex Network

Fake electronics stores and how to detect them

Safety Tip
Always use Cellpex.com when messaging and ordering. It`s safer and there are no transaction fees.


4. Are all the Members Reliable?

New members join our network daily and is difficult to screen without being very restrictive. We always require your vigilance.
All posts are screened by a proprietary fraud prevention system. We get serious to prevent the fraudulent activity.
We detect, remove and blacklist any suspicious members and their posts. 
We provide useful tools to create your own network within Cellpex.

The Feedback Profile and Score reflect the member's reputation on Cellpex .
The join date and the overall activity is shown on the profile page and some verified accounts are shown as Confirmed members.

C
hecking the followers or the number of times being flagged as time waster could be a useful inside.

Use the Blacklist Search  before paying for goods.

Dealing with TrustReady members is highly recommended.
The TrustReady Certification is our anti-fraud program that serves to provide transparency regarding the identity and legitimacy of a business. TrustReady members are marked with a green star right next the username. How to become TrustReady Certified ?

Always do your own research, even Google it.  
 

5. Any Trial Subscription Offered ?

We offer a 30-Day Money-Back Guarantee, you can request a full refund if not satisfied.
If you’re not happy with your subscription just write us, let us know and we’ll refund you within the 30 days period.

So why don't you upgrade today !  You can cancel your subscription any time without any hidden costs.


6. How to Cancel Subscription?

The subscription can be canceled anytime without additional cost or simply downgraded anytime from the Subscriptions .
 

7. Subscription Invoice ?

When upgrading your account you will receive an invoice from Paypal. Please print it and use it for your reference.


8. No Activation Link Received ?

The purpose of this activation message is to verify that the email address you have submitted is valid and reachable.
This is necessary to complete the activation of your account.  Activation Link Request
Make sure you have added *@cellpex.com to your Safe Senders List or White List and disable BOXBE filters if active.

9. Forgot Password ?

If you forgot your password please click here and enter the email address currently associated with your account.
Make sure you have added *@cellpex.com to your Safe Senders List or White List and disable BOXBE filters if active.
A new password will be dispatched, later if you want you can change your password.

10. Forgot Username ?

If you forgot your username please click here  and enter the email address currently associated with your account.
Make sure you have added *@cellpex.com to your Safe Senders List or White List and disable BOXBE filters if active. 

11. Change Username ?

Changing your username on our network would mean to change your identity.
However, if you are determined to change it please contact us within your account and contact us with the new username.
 

12. Email Preferences and Notifications ?

Sign in and under the Account & Settings menu you will find Email Preferences.
Make sure you have added *@cellpex.com to your Safe Senders List or White List and disable BOXBE filters if active.

 

13. Account Suspended ?

You have either violated our User Agreement, Product Listing Policy or Fair Policy Usage .
For support concerning your subscription by click here .
 

14. What if my questions are not answered here ?

Please make sure it's not covered above before contact us .



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