1. What's Cellpex ?
Cellpex is an on-line trading platform for cell phones wholesale. A portal where wholesalers list their selling offers or requests and source for new business partners. There are thousands of members registered from worldwide. Each registered member can post offers or requests. Cellpex is a service provider and is not directly involved in the wholesale process. Cellpex is not involved in business transactions between members.
The Cellpex trading platform has been developed in 5 years and contains over 1,000,000 lines of programming running on high performance servers and using advanced software technologies behind the scene. Every day we try to squeeze more business intelligence and provide it to you. If you want to make the most of it, a subscription is required and you have to allocate some time and attention. The entire design & programming has been acomplished by the new media agency FakePixel.com .
2. Do Cellpex wholesale phones or accessories?
Cellpex is a service provider and is not directly involved in the wholesale process. The selling offers or requests are posted by registered members, therefore you should get in touch with them to discuss further details. Cellpex is a trading board, a place where wholesalers source for new business partners and find new opportunities.
3. How can I Trade/Buy Safely?
Please read our Blog article How to successfully trade cell phones .
For the moment Cellpex can't offer you any insurance, safeguard or escrow service but we recommend the use of an escrow service. You should independently check on any escrow or freight forwarder company you would like to use by ensuring it is bonded and licensed. If you are purchasing goods or services and paying through the Western Union, Money Gram or other wire transfer networks, it is your responsibility to verify the reputation and legitimacy of the seller. We suggest you to use a freight forwarder which offer international inspection services too.
Unfortunately, money transfers can be used for fraudulent purposes by both buyers and sellers; it is therefore advisable to be very informed before making a money transfer. Make sure you know to whom you are sending money.
Ready to buy ?
Find the offers you are interested in browsing All Selling Offers or performing a simple search, just type the model and select from list.
To get more info or to place a bid, click on the envelope with the green arrow 
(on right, at the end of the listing offer).
If you don't find a match, post your request from My Summary . Your request will be available online immediately and sellers will reply.
To learn more about trading safely read our Blog article: How to successfully trade cell phones
To unlock all the features of Cellpex a subscription is required. You can read, reply or view full members details or messages if you have a subscription.
4. What FOB / CIF / EXW terms stand for?
These are a series of international sales terms called INCOTERMS. They are used to divide transaction costs and responsibilities between buyer and seller and reflect state-of-the-art transportation practices. They closely correspond to the U.N. Convention on Contracts for the International Sale of Goods. To view a detailed table click here .
5. How to sell?
Posting your selling offers is really easy. Just register and Post Offers from My Summary.
The buyers will browse your selling offer, will ask questions or bid. It is required to answer buyers questions.
Alternatively, you can browse purchase requests and reply them.
It is wise to read our Blog article about:How to be succesful on Cellpex
Your posts are screened by a proprietary fraud prevention system.
6. Are all the members reliable?
Our members are major traders from all over the world. We are doing our best to prevent fraudulent activity on Cellpex Trading Board.
All posts are screened by a proprietary fraud prevention system. We detect, remove and blacklist any suspicious members and their posts.
We own an anti-fraud certification program: 
Learn more about How to become TrustReady certified? Not all members are verified or TrustReady certified. The current status of each member is shown in their profile.
We recommend you to read our Blog article about How to be succesful on Cellpex .
Also, another reputation indicator is the *NEW* feedback profile, the number of followers acquired or how many times the member has been flagged as time waster. We advise you to deal mainly with TrustReady members. We always require your vigilance.
7. What's the TrustReady Certification Program ?
Click here to access detailed informations about TrustReady Anti-Fraud Program initiated by Cellpex.com
8. How to unlock all Cellpex features ?
To unlock all the features a subscription is required, you have to sign in, then click on Subscriptions menu item on bottom left and choose between subscriptions choiceses and payment types. Please note that your recurring bill doesn’t stop until you cancel it from the same Subscriptions menu.
9. What's the difference between subscriptions ?
Registered members actions:
o Can post selling offers or requests;
o Can bid to offers or reply to requests;
o Can post products in the Consumers Electronics;
o Can browse the Members Directory;
Member can opt for a monthly subscription and unlock all the features of Cellpex :
o Direct contact details of any registered member;
o Can send, read and respond to messages;
o Perform Blacklist searches;
o Can use the Cellpex Community, start forum topics ;
o Can submit Trade Notes on the Cellpex Blog;
o Get the Mini-site and Showroom.
10. Why is my account suspended?
Your account is suspended because you have either violated the Cellpex.com User Agreement or you have been reported as being a fraudster.
If you placed your order using 2CO.com please read below:
Your order was manually reviewed by the 2Checkout.com Fraud Department and has been declined.
A Decline DOES NOT mean that the order is fraudulent. It simply means that a review of the order by a 2Checkout fraud analyst indicated fraud risk that would qualify cancellation.
We have suspended your account as per our policy on fraudulent orders. Please contact 2CheckOut.com our authorized retailer and clarify your order status:
1-877-294-0273 toll-free in U.S. & Canada
1-614-921-2450 international callers
0871-871-8283 local from UK & Northern Ireland
or request a support ticket at: http://support.2co.com/deskpro/newticket.php
If you believe this is a mistake please contact 2co.com and we will unsuspend your account shortly.
11. I didn't receive an activation message.
The purpose of this activation message is to verify that the email address you have submitted is valid and reachable. This is necessary to complete the activation of your account.
If you didn't receive an activation message, you can request it at:
http://www.cellpex.com/index.php?fuseaction=site.forgot#activation_link
Enter your email address. An activation message will be sent to your email address. Check your email (Bulk folder too). Also please make sure that you can accept emails from @cellpex.com before continuing. You may have to "white list" us with your SPAM software or Email service provider
12. I forgot my password.
If you forget your password and want to obtain a new one please go to:
http://www.cellpex.com/index.php?fuseaction=site.forgot#password and enter your email address. A new password will be sent to your email address (Bulk folder too).
Also please make sure that you can accept emails from @cellpex.com before continuing. You may have to "white list" us with your SPAM software or Email service provider.
If you want to change your password, login into your Cellpex account and click on Account & Settings link from the left side menu.
13. I have forgot my username, how to find it?
If you forget your username please go to:
http://www.cellpex.com/index.php?fuseaction=site.forgot#username and enter your email address.
Your username will be sent to your email address. Check your email (Bulk folder too).
Also please make sure that you can accept emails from *@cellpex.com before continuing. You may have to "white list" us with your SPAM software or Email service provider.
14. Can I change my username?
We are sorry but this is not possible. Changing your username on our site would mean to change your identity. However, if you are determined to have another username, you can register again on our site with the username you want.
15. How to setup the email preferences?
Sign in and under the Account & Settings menu you will find Email Preferences.
16. Can I get an invoice after upgrading my membership?
Yes, when upgrading your account to paid membership you will receive an invoice from our authorized retailer 2co.com or from Paypal.
You have to print it and use it for your reference.
17. Why are the multilanguage versions of your site marked BETA ?
Our site is very vast and the improvements are coming often so the multilanguage versions can't keep up.
The ENGLISH version supersedes any other translations or meanings that customer might find on our website. We can not guarantee accuracy in the translated version of descriptions, disclosures, etc.. Translations are provided for customer convenience ONLY!
